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Basis
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Smart Panel
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About
Reserve your panel
Frequently asked questions
FAQs
Warranty and Returns
What is the warranty period and what does it cover?
Is there return policy for the panel?
How do I request a repair or replacement under warranty?
Preordering Process
How do I know what's right for me?
Do I need to make a full payment at the time of preordering?
How can I place a preorder?
Can I cancel or change my order?
Whats included in my order?
When will my preorder be ready?
Can I purchase one package now and upgrade to a different package in the future?
Shipping and Delivery
When will the panel be shipped?
How is the panel shipped?
What happens if the product is damaged during shipping?
What are your estimated shipping times?
Legal and Compliance
Is the panel compliant with local electrical standards?
Are there any legal restrictions on its use or installation?
The Home App
Why do I need the app?
Is the app free?
Is there a subscription fee?
Where can I download the app?
Do I need to create an account to use the app?
How does the app work?
What features does the app offer?
Can I change safety settings in the app?
Can multiple users access the app?
How do I control my energy while away from home?
Support
Who do I contact for support if there are issues with the panel?
Payment Information
When do I have to pay the full amount?
What payment methods are accepted?
Are there any financing options available?
Installation
Why does the panel need to be installed by a licensed electrician?
Can I install the panel myself if I'm handy with electrical work?
What kind of support can I expect after purchasing?
How do I find a licenced electrician?
Is installation included in the price, or is it separate?
Can the Basis smart panel be installed outdoors?
The Basis Trade App
What does the Basis Trade app do?
How do I get access to the Basis Trade app?
Do you need the app to work on the Basis Smart Panel?
What else is inside the Trade App?
We have some older electricians who are less tech-savy, how easy is it to use?
Can a homeowner access and/or change the electrical safety settings of a smart panel?
Trade
Do you have a partner programme?
Where can I find info on installing and configuring a Basis panel?
