Basis
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Frequently asked questions
FAQs
Warranty and Returns
What is the warranty period and what does it cover?
Is there return policy for the panel?
How do I request a repair or replacement under warranty?
Ordering Process
How do I know what's right for me?
How can I order a Basis smart panel?
When will the Basis smart panel be ready?
Can I purchase one package now and upgrade to a different package in the future?
Legal and Compliance
Is the panel compliant with local electrical standards?
Are there any legal restrictions on its use or installation?
The Home App
Why do I need the app?
Is the app free?
Is there a subscription fee?
Where can I download the app?
Do I need to create an account to use the app?
How does the app work?
What features does the app offer?
Can I change safety settings in the app?
Can multiple users access the app?
How do I control my energy while away from home?
Support
Who do I contact for support if there are issues with the panel?
Installation
Why does the panel need to be installed by a licensed electrician?
Can I install the panel myself if I'm handy with electrical work?
What kind of support can I expect after installation?
How do I find a Basis Certified Electrician?
Is installation included in the price, or is it separate?
Can the Basis smart panel be installed outdoors?
The Basis Trade App
What does the Basis Trade app do?
How do I get access to the Basis Trade app?
Do you need the app to work on the Basis Smart Panel?
What else is inside the Trade App?
We have some older electricians who are less tech-savy, how easy is it to use?
Can a homeowner access and/or change the electrical safety settings of a smart panel?
Trade
Do you have a partner programme?
Where can I find info on installing and configuring a Basis panel?
Where can I purchase Basis smart panels?
When will the Basis smart panel be available?
